With our move to Office 365, and in light of the increased hacking and phishing activity worldwide,  Microsoft and Fullerton College have transitioned our systems to use Modern authentication and have discontinued support for Legacy Authentication protocols when accessing email and other systems. As of October 9th, 2020 Fullerton College's email system can only be accessed by email clients that support modern authentication.

Modern authentication enables features like multi-factor authentication (MFA), smart cards, certificate-based authentication (CBA),  and third-party SAML identity providers and is based on ADAL and OAuth 2.0.

Fullerton College recommends and can provide support setting up and using the official Microsoft Outlook email client on all platforms including Windows, MacOS, Android and iOS. Due to the variety of email clients available on mobile devices we are unable to gurantee support for mobile based email clients other than the official Microsoft Outlook mail client.

The ACT Help Desk can provide support for installing and configuring the following mail clients.

• Microsoft Office 2019 or newer & Outlook 365
  • Available on all campus issued devices, and can be downloaded and installed from Fullerton College’s Office 365  portal by Employees and Students
  • https://o365.fullcoll.edu
• Outlook for Windows App
  • Available from the Microsoft Store on personal devices: https://apps.microsoft.com/detail/9nrx63209r7b
  • A getting started with Outlook for Windows article is available from Microsoft at https://support.microsoft.com/en-us/office/getting-started-with-the-new-outlook-for-windows-66b195df-08b9-48bd-b464-d6edf95813e4
• Outlook App from the Apple App Store
  • https://apps.apple.com/zm/app/microsoft-outlook/id951937596
• Outlook App from the Google Play Store
  • https://play.google.com/store/apps/details?id=com.microsoft.office.outlook

The ACT Help Desk can provide limited support for using the following mail clients:

• The Apple Mail app in MacOS and on iOS devices
• Gmail app on Android devices

Legacy Authentication Protocols include POP, IMAP, MAPI and the HTML based protocols used by older versions of Microsoft Office and other email clients. Additional details can be found on Microsoft’s website at: •

• https://techcommunity.microsoft.com/t5/exchange-team-blog/improving-security-together/ba-p/805892
• https://techcommunity.microsoft.com/t5/exchange-team-blog/basic-authentication-and-exchange-online-april-2020- update/ba-p/1275508

• Authenticated SMTP - Used by POP and IMAP clients to send email messages.
• MAPI over HTTP (MAPI/HTTP) - Used by Outlook 2010 and later.
• Outlook Anywhere (RPC over HTTP) - Used by Outlook 2016 and earlier.
• POP3 - Used by POP email clients.