With our move to Office 365, and in light of the increased hacking and phishing activity worldwide,  Microsoft and Fullerton College are transitioning our systems to use Modern authentication and are  discontinuing support for Legacy Authentication protocols (please see the list located the bottom of the  page) when accessing email and other systems. Beginning October 9th, 2020 Fullerton College will now  officially only support email clients that are capable of utilizing Modern Authentication.

Modern authentication enables features like multi-factor authentication (MFA), smart cards, certificate-based authentication (CBA),  and third-party SAML identity providers and is based on ADAL and OAuth 2.0.

Fullerton College recommends and can provide support setting up and using the official Microsoft Outlook email client on all  platforms including Windows, MacOS, Android and iOS. On mobile devices some built-in mail clients provided by your device’s  manufacturer, or cell phone carrier may not yet support Modern authentication – or may require that you remove and re-add your  FCNet mail account to enable Modern authentication support.

The ACT Help Desk can provide support for installing and configuring the following supported mail clients.

• Microsoft Office 2019 & 365 Outlook
  • Available on all campus issued devices, and can be downloaded and installed from Fullerton College’s Office 365  portal by all Full Time Faculty, Classified Staff and Students
  • https://o365.fullcoll.edu
• Microsoft Mail and Calendar app
  • https://www.microsoft.com/en-us/p/mail-and-calendar/9wzdncrfhvqmMicrosoft
• Outlook App from the Apple App Store
  • https://apps.apple.com/zm/app/microsoft-outlook/id951937596
• Outlook App from the Google Play Store
  • https://play.google.com/store/apps/details?id=com.microsoft.office.outlook

The ACT Help Desk can provide only limited support for using the following mail clients.

• Built-in Mail App on iOS devices running iOS version 14.0 or newer
• Built-in Gmail app on Android 9 or newer devices
• Postbox
  • https://www.postbox-inc.com/

Legacy Authentication Protocols include POP, IMAP, MAPI and the HTML based protocols used by older versions of Microsoft Office.  Support for these protocols was scheduled to be discontinued by Microsoft on October 13th, 2020 but considering Covid-19 that date  has been pushed back to 2021. Additional details can be found on Microsoft’s website at: •

• https://techcommunity.microsoft.com/t5/exchange-team-blog/improving-security-together/ba-p/805892 •
• https://techcommunity.microsoft.com/t5/exchange-team-blog/basic-authentication-and-exchange-online-april-2020- update/ba-p/1275508

• Authenticated SMTP - Used by POP and IMAP clients to send email messages.
• Autodiscover - Used by Outlook and EAS clients to find and connect to mailboxes in Exchange Online.
• Exchange ActiveSync (EAS) - Used to connect to mailboxes in Exchange Online.
• Exchange Online PowerShell - Used to connect to Exchange Online with remote PowerShell. If you block Basic  authentication for Exchange Online PowerShell, you need to use the Exchange Online PowerShell Module to connect. For  instructions, see Connect to Exchange Online PowerShell using multi-factor authentication.
• Exchange Web Services (EWS) - A programming interface that's used by Outlook, Outlook for Mac, and third-party apps.
• IMAP4 - Used by IMAP email clients.
• MAPI over HTTP (MAPI/HTTP) - Used by Outlook 2010 and later.
• Offline Address Book (OAB) - A copy of address list collections that are downloaded and used by Outlook.
• Outlook Anywhere (RPC over HTTP) - Used by Outlook 2016 and earlier.
• Outlook Service - Used by the Mail and Calendar app for Windows 10.
• POP3 - Used by POP email clients.
• Reporting Web Services - Used to retrieve report data in Exchange Online.
• Other clients - Other protocols identified as utilizing legacy authentication.

Can I use the built-in Mail App on my iPhone or iPad, if MFA has been enabled for my account?  

Yes, the built-in mail app provided by iOS on your iPhone or iPad running iOS version 14.0 or newer supports MFA. We have  found that most users need to remove their Fullerton College account from the application and add it back for the  application to properly detect that MFA is required and to prompt you for it.  

You may receive a warning about Calendar or Note items being unavailable if you remove the Fullerton College account  from the device. The staff that we have assisted with this process have seen these items re-appear once the account is  added back to the Mail app and MFA sign-in completed.  

My preferred program for accessing Email stopped working after MFA was enabled, what should I do?  

Many applications require that you remove and then add back your Fullerton College email account before the application  will properly detect that it needs to use Modern authentication protocols and prompt you for MFA. The steps needed to  complete this process vary from application to application. The Academic Computing Technologies support staff has  experience with many, but not all applications and may be able to assist you with this process. If you would like assistance,  please submit a Service Request and one of our support staff will contact you as soon as possible.  

If you are unable to install the Outlook App, or access your email via your preferred Email application, you can access your  Fullerton College campus email with a browser by visiting https://o365.fullcoll.edu and clicking on the Sign-In link.

What if I don’t like any of the email clients listed, can I use another?

Yes, there are many mail clients that support Modern Authentication mechanisms, and Multi-Factor Authentication. When  evaluating email clients, look to see if they support OAuth 2.0 -- this is the name of the preferred authentication  mechanism. Some clients support OAuth 2.0 Authentication along with IMAP or POP for downloading your mail, and this is  a supported configuration – however when connecting your mail client, you may see a message indicating that you must  request approval from an administrator. Please fill in the full name of the product, and your information in the Justification  field and submit the request. Most requests are reviewed within 3 business days. If you do not receive an approval or denial  within 3 business days, please contact the ACT Help Desk with the name of the email service and the day/time you  submitted the request. Not all email clients/systems will be approved, and even if approved our staff are unlikely to be  familiar with the configuration of every email client/system.