New: Easier Ways to Create a Ticket – Now Available for Everyone!
ACT has simplified the process so faculty, staff, and students can quickly get help without needing to log in to the portal every time.
Simply send an email to [email protected]. Our system (Vivantio) will automatically convert your email into a support ticket, assign it to the appropriate technician, and send you a confirmation with your ticket number.
- You can then reply directly to any email notification from [email protected] to add details, provide updates, attach files, or ask questions. All communication stays in the same ticket thread for easy tracking.
- Your assigned technician will respond in the same email chain, so you can communicate back and forth until the issue is resolved.
- Best practice tip: Please limit each email/ticket to one specific topic or issue. This helps our team resolve your request faster and more accurately. Avoid combining multiple unrelated issues in one ticket.
- Important note on CCs and multiple recipients: When using email, minimize CC'ing other departments (e.g., District IT) or multiple people unless necessary. Including extra parties can trigger duplicate tickets across systems due to automated replies, creating confusion and extra work. If your issue involves another department, mention it in the ticket description—our team can coordinate as needed.
For more complex or ongoing requests, or if you prefer the full portal experience (to view all your tickets in one place), continue using the traditional login method below.
Getting to the Service Request System Log In Screen:
1. From Fullerton College's home page, Click on: Faculty + Staff | Fullerton College (fullcoll.edu)
2. In the "Technology and Facilities Support" section choose Service Request System.
3. To submit a Service Request for Information Technology issues click on the left yellow button under Information Technology.
4. Click the "Login to Submit" Button.
5. Type in your FCNet Email address
6. Type your FCNet Email Password
7. Once inside the Service Request System you will have two options to either submit an Incident or a Request.
An Incident is classified as "When experiencing problems with Equipment, Software, or a Service you already use." Something I use, is now broken.
A Request is classified as "Requesting new Equipment, Software, or Services (or upgrades/changes to existing Equipment or Software.)" Something I do not have now, but I am now requesting it or something I have now, but would like to change how it's configured.
8. On this same page below you will see your current Open/Pending Service Requests as well past Service Request that have been completed.
9. Once you have chosen what type of Service Request needed you will be asked to choose a category. In this example we will be creating a Printing Service Request.
10. You will now be creating the Support Incident's details. Please fill out as much information as you can with as much detail as possible.
11. When finished adding additional information hit the green "Submit" button in the bottom right.
Once you have submitted your Service Request, you will receive email notifications from [email protected] regarding that Service Request.
You can also respond to these email status updates so you can add information and communicate with the member of the ACT Team who is the owner for that Service Request.
If you have any further questions or problems using the Service Request System then please contact us at the Fullerton College Academic Computing Technology Help Desk at [email protected], 714-992-7111.