Your Cisco 8845 phone is fully configured with your phone number, extension, and online directory. Follow these steps to set up your voicemail and start receiving messages.

Step 1: Access the Voicemail System

1. Locate the Messages button on your Cisco 8845 phone (it has an icon that looks like a cassette tape, above the settings 'gear' button and 'open book' button on the left-hand side).
2. Press the Messages button.
3. When prompted, enter the temporary password: 135791 (Ticket requests for pin resets may have a different temporary pin - see a technician's instructions if unsure).

Step 2: Select the Correct Phone Line (if applicable)

If your phone has multiple lines:

1. Press the line button first for the specific line.
2. You may be prompted for a User ID.
3. Enter your extension number (last five numbers of the assigned phone number you'd like to interact with) and press # to proceed.

Note: If your phone has only one line, this step may be skipped automatically.

Step 3: Complete the Voicemail Setup

Follow the voice prompts to complete these three tasks:

1. Voicemail Name:
   • Record your name (e.g., "Jane Doe") or select the default option by pressing #.
2. Voicemail Greeting:
   • Record a personalized greeting (e.g., "Hi, you've reached Jane Doe. Please leave a message.") or choose the default greeting by pressing #.
3. Voicemail PIN:
   • Create a new PIN (5 or 6 digits).
   • Ensure the PIN is not your extension number.
   • Confirm the PIN when prompted.

PIN Requirements

• Must be 5 or 6 digits long.
• Cannot be your extension number.
• Avoid simple sequences (e.g., 12345 or 11111).

Step 4: Start Using Your Voicemail

Once setup is complete, your voicemail is ready. Customers can reach you by dialing your assigned telephone number.
 

To listen to your voice messages:

1. Press the Messages button.
2. Follow the voice prompts.

Need Help?

For assistance, contact ACT