This guide walks you through the initial setup of your new Fullerton College-issued Acer laptop. The process enrolls the device in Microsoft Intune for management and access to college resources, including Wi-Fi on campus (eduroam), Office 365 apps, and additional software via Company Portal.

Steps:

1) Power On the Laptop

Plug the laptop into a power outlet using the provided power cord to ensure it has sufficient battery during setup. Press the power button (located in the upper-right corner of the keyboard) to turn on the laptop. Wait for the initial setup screen to appear.

2) Connect to Wi-Fi

On the setup screen or login screen, connect to a Wi-Fi network. If you are on the Fullerton College campus, select the eduroam network from the list. When prompted, enter your Fullerton College credentials:

• Username/Email: Your 8-digit Student ID followed by @fullcoll.edu (e.g., [email protected]).
• Password: The same password you use for MyGateway (this syncs with your FC email/Office 365 password). Follow any on-screen prompts to accept certificates or complete the connection.

For detailed eduroam troubleshooting, visit: How to Connect to Wi-Fi | Getting Connected | Academic Computing Technologies (ACT).

3) Sign In to the Laptop

After connecting to Wi-Fi, you will reach the sign-in screen (often showing "Other user" or a similar prompt). Enter your Fullerton College Office 365 email address:

• Email/Username: Your 8-digit Student ID followed by @fullcoll.edu (e.g., [email protected]).
• Password: Your myGateway password.

If sign-in fails, first verify your credentials by logging into your FC Office 365 email on another device (e.g., phone) at outlook.office.com or o365.fullcoll.edu. This activates/syncs the account if needed.

For help with your student email account, visit: Fullerton College Student Accounts | Accounts and Security | Academic Computing Technologies (ACT).

4) Complete Initial Setup and Explore Installed Apps

Once logged in, the laptop is ready for use. Microsoft Office 365 apps (Word, Excel, etc.) are pre-installed. To open an app, click the Windows Search box in the bottom-left corner (or press the Windows key) and type the app name (e.g., "Word" or "Excel").

5) Install Additional Apps via Company Portal (if needed)

If your class requires extra software, search for and open Company Portal using the bottom-left search box.

Sign in with your Fullerton College Office 365 email address and password (same as above).

Browse available apps in Company Portal. To install one, select it, click Install (or double-click), and follow the prompts. A restart may be required to complete installation.

Note: Only apps approved and published through Company Portal can be installed. If a required class app is missing, contact your instructor so they can submit a service request.

Troubleshooting Tips

• Ensure your myGateway/Office 365 password is correct and recently used (reset via myGateway if forgotten).
• If eduroam won't connect, try a different network temporarily or visit the ACT Help Desk.
• For Company Portal issues, ensure you're connected to the internet.
• Laptops are managed by Fullerton College IT—avoid installing unauthorized software.

Need Help?Contact the Fullerton College Academic Computing Technologies (ACT) Help Desk:

• Email: [email protected]
• Phone: 714-992-7111
• Visit: Building 500, Room 517 (or check current hours/locations)

Your laptop is now set up and ready for classes! Enjoy your studies at Fullerton College.