Audience: Staff

Overview: Department and organization accounts at Fullerton College provide mailboxes (e.g., [email protected]). This article explains how to request, manage, or delete these accounts.

Prerequisites

• You must be a Department/Division Admin or an authorized organization officer.
• Approval from a Dean/Manager is required for deletion or rebranding requests.
• Access to the Service Request portal: https://fcsd.fullcoll.edu/.

Instructions

1. Request a New Account:
   • Visit Service Request Portal to submit a Service Request (SR).
   • Specify:
     • Account type (shared mailbox or distribution list for department/organization).
     • Suggested usernames (e.g., MathDept@fullcoll, FCMath@fullcoll, OrgName@fullcoll).
     • Official fullcoll emails of the staff/officers needing access to the shared mailbox.
   • Submit the SR and allow 2 weeks for creation.
   • You’ll receive confirmation with access details sent to your division/organization office.
2. Manage Existing Accounts:
   • To add/remove staff access to a shared mailbox:
     • Submit an SR with the staff member’s email and requested action (add/remove).
     • Allow 3–5 business days for processing.
   • To update settings (e.g., mailbox rules), contact [email protected].
3. Delete or Rebrand an Account:
   • Obtain written approval from your Dean/Manager (email or memo).
   • Submit an SR or email [email protected] with:
     • The account to delete/rebrand (e.g., change from FCMath@fullcoll to MathDept@fullcoll).
     • The Dean/Manager’s approval.
     • For rebranding, suggest a variety of new usernames (e.g., MathDept@fullcoll, NewMathDept@fullcoll, etc.).
   • Allow 1–2 weeks for processing, with confirmation sent to your office.

Notes

• Processing Time: Creation takes ~2 weeks, updates 3–5 days, and deletions/rebranding 1–2 weeks. Peak periods (e.g., semester starts) may extend timelines.
• Shared Mailbox Access: No password is needed; access is managed via Microsoft 365 permissions.
• Policy Compliance: Accounts must follow NOCCCD’s Acceptable Use Policy.
• Support: For issues, contact [email protected] or visit Building 500, Room 517.

FAQs

Who can request a department/organization account?
Department/Division Admins and authorized organization staff are eligible.

How do I add someone to a shared mailbox?
Submit an SR with their email address, specifying “add access” for the mailbox.

Can I rebrand an existing mailbox?
Yes, with Dean/Manager approval. Submit an SR with the new username suggestions.