Audience: Fullerton College students and staff
Overview: Multi-Factor Authentication (MFA) secures your FC email account (e.g., [email protected] or [email protected]) and MyGateway by requiring a second verification method (e.g., SMS, Microsoft Authenticator) in a addition to your username and password. You can reset MFA methods yourself if multiple methods are registered. Otherwise, contact ACT for assistance if you’ve lost access (e.g., stolen phone). This article covers both options for FC email (formerly, FCNet) and MyGateway accounts.
Prerequisites
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For Self-Service:
- Your FC email address or MyGateway username (8-digit Banner ID).
- Access to at least one registered MFA method (e.g., SMS, Microsoft Authenticator).
- A device with a web browser.
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For ACT Assistance:
- Your FC email address or MyGateway username.
- A valid photo ID (e.g., student/staff ID, driver’s license, passport).
- A device for in-person (ACT kiosk) or remote (Zoom screen-sharing) verification.
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MFA Methods:
- FC Email Account (FCNet): As of 2024, only Microsoft Authenticator app (iOS/Android) or SMS text to a cellular device are accepted.
- MyGateway: SMS text, alternate email, or authenticator app (subject to NOCCCD discretion, may change).
Instructions
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Access Security Settings:
- Go to https://aka.ms/SetupMFA.
- Sign in with your FC email account username (e.g., [email protected]) and password.
- Verify using a current MFA method (e.g., SMS code, Authenticator approval).
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Update MFA Methods:
- On the Security Info page, your current MFA methods are displayed:
Adding Sign-in Methods:
- Click Add sign-in method to register a new MFA method (e.g., new phone number, Authenticator app)
- For Authenticator, download the Microsoft Authenticator app (iOS/Android), scan the QR code, and verify with a code.
- For SMS, enter your phone number, receive a 6-digit code, and verify.
- Set the new method as your default if needed (e.g., Change > Select “Microsoft Authenticator – notification”).
Removing Old Methods:
- Click (e.g., old phone number) by clicking Delete.
As per Microsoft security settings, users will not be allowed to delete an MFA method if there are no additional MFA methods other than your password.
- Go to https://mg.nocccd.edu/.
- Sign in with your Banner ID (e.g., 01234567) and password.
- Navigate to Login Management.
- Click Multi-Factor Delivery Methods
- From the drop down menu, under Default OTP Methods, select the account action (website login, password change, etc.) you wish to modify the MFA method for.
- Under the Change Default OTP Method drop down menu, select the OTP method you wish to change and follow the instructions.
Test the New Method:
- Sign out and back into o365.fullcoll.edu (FC email account) or mg.nocccd.edu (MyGateway).
- Verify using the new method (e.g., approve Authenticator notification, enter SMS code).
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Contact ACT:
- Email [email protected] or call (714) 992-7111.
- Provide your FC email address or MyGateway username.
- Explain the issue (e.g., lost/stolen phone, broken device).
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Verify Identity:
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In-Person (Recommended):
- Visit Building 500, Room 517 with a valid photo ID during our available hours.
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Remote:
- Schedule a Zoom session with ACT during our available hours.
- Please have a valid photo ID to present via a device with both camera and screen-share capability.
- Students must have their Banner ID number on hand.
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In-Person (Recommended):
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Reset MFA:
- ACT can provide you with a means to access your account and help you register and set up your new MFA method (e.g., new phone number, Authenticator app).
- For MyGateway, ACT may escalate to NOCCCD IS HelpDesk if non-Microsoft methods (e.g., alternate email) are involved.
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Test Access:
- Verify the new MFA method works by signing in to o365.fullcoll.edu (FC email account) or mg.nocccd.edu (MyGateway).
- Contact ACT if issues persist.
Notes
- Supported MFA methods for FC Email Account (as of 2024): Microsoft Authenticator app or SMS text only.
- Supported MFA methods for MyGateway: SMS, alternate email, or authenticator apps only. Options may change per NOCCCD policy.
- Processing Time: Self-service is immediate; ACT-assisted resets take 1–3 business days, longer during peak periods.
- Travel/Connectivity, Offline Access: Microsoft Authenticator generates 6-digit codes offline for FC email account logins (see FAQ).
Security Recommendations
- Register multiple MFA methods (e.g., Authenticator and SMS) to enable self-service resets.
- Never share MFA codes or Authenticator access. Report suspected breaches to [email protected].
FAQs
Can I reset MFA if I have only one registered method but cannot access it?
No, you need ACT assistance (Option 2) with ID verification if you can’t access your sole method (e.g., lost phone).
What if I’m traveling abroad with no cell service?
Use Microsoft Authenticator’s offline 6-digit codes for FC email accounts. For MyGateway, use an alternate email (if registered) or contact ACT for assistance.
Why are FC email accounts limited to only Microsoft Authenticator or SMS?
Since 2024, FC email accounts (or FCNet) has been standardized for security and compatibility, limiting to these methods.
Can I use a non-smartphone for MFA?
For FC email and MyGateway accounts, SMS text should work for non-smartphones, may be limited by device/carrier and level of service. Hardware tokens (MFA keychains may be available on a case-by-case basis).
What if I need MyGateway MFA help beyond ACT’s scope?
ACT will escalate to NOCCCD IS HelpDesk for complex issues (e.g., alternate email setup).
Policy Compliance: MFA usage must follow NOCCCD’s Acceptable Use Policy.