Audience: Fullerton College staff

Overview: Your FCNet account password (e.g., for [email protected]) provides access to email, Office 365, and campus systems. You can reset it via Microsoft’s Self-Service Password Reset (SSPR) or with ACT assistance. This article explains both options.

Prerequisites

• For Self-Service:
  • Your FCNet email address (e.g., [email protected]).
  • Registered alternate contact methods (e.g., personal phone, Microsoft Authenticator) in Microsoft 365.
  • A device with a web browser.
• For ACT Assistance:
  • Your FCNet username.
  • A valid photo ID (e.g., staff ID, driver’s license, passport).
  • For remote resets, a device capable of Zoom screensharing.

Instructions

Option 1: Self-Service Password Reset

1. Navigate to SSPR:
   • Go to https://passwordreset.microsoftonline.com/.
   • Enter your FCNet email address (e.g., [email protected]).
   • Click Next.
2. Verify Identity:
   • Choose a registered method (e.g., SMS, MFA Token) to receive a verification code.
   • Enter the code received.
   • If no methods are registered, use Option 2 (ACT Assistance).
3. Create a New Password:
   • Enter a new password meeting these requirements:
     • At least 8 characters long.
     • Include 3 of: lowercase, uppercase, numbers, symbols (e.g., @#$%^&*).
   • Confirm the password.
   • Click Finish.
4. Log In:
   • Use your new password at o365.fullcoll.edu or other FCNet services.

Option 2: ACT-Assisted Password Reset

1. Contact ACT:
   • Call, Email (from another email, preferably an email on file with the district) or visit in person here at room 517.
   • Provide your FCNet username (e.g., [email protected]).
2. Verify Identity:
   • In-Person: Visit Building 500, Room 517 with a valid photo ID (e.g., staff ID, driver’s license).
   • Remote: Schedule a Zoom session with ACT. Show your photo ID and screenshare your device.
3. Reset Password:
   • ACT can help navigate the password reset with you.
   • Log in at o365.fullcoll.edu with the temporary password.
   • Follow prompts to set a new password meeting the requirements above.
4. Test Access:
   • Verify login to email, Office 365, and other services. Contact ACT if issues persist.

Notes

• No Expiration: Staff passwords don’t expire unless compromised. Contact ACT for suspected breaches.
• MyGateway Sync: Staff FCNet passwords are separate from MyGateway. For MyGateway resets, see NOCCCD IS HelpDesk.
• Processing Time: Self-service is immediate; ACT-assisted resets can take up 1–3 business days, longer during peak periods.
• Policy Compliance: Passwords must follow NOCCCD’s Acceptable Use Policy.
• Recommendation: Register multiple SSPR methods (e.g., phone, alternate email) to avoid needing ACT assistance.

FAQs

Can I reset my password without registered contact methods?
No, you must use ACT assistance (Option 2) with ID verification.

What if I suspect my account is compromised?
Contact [email protected] immediately. Do not attempt a self-service reset.

Can ACT reset my MyGateway password?
ACT provides Tier 1 support (e.g., Forgot Password via MyGateway). Complex issues are escalated to NOCCCD IS HelpDesk.

Why use SSPR?
SSPR is faster and available 24/7, reducing reliance on ACT during peak times.

Support

• Email: [email protected]
• Phone: (714) 992-7111
• In-Person: Building 500, Room 517, during business hours
• For complex MyGateway issues, ACT will escalate to NOCCCD IS HelpDesk.