Audience: Fullerton College students

Overview: Your FCNet account password (e.g., for [email protected]) is synchronized with MyGateway and must be reset through the MyGateway portal. This article explains how to reset your student FCNet password using your Banner ID.

Prerequisites

• Your 8-digit Banner ID (e.g., 01234567, found in MyGateway or enrollment documents).
• Access to the default delivery method (e.g., phone) for a One-Time Passcode (OTP).
• A device with a web browser connected to the internet.

Instructions

1. Navigate to MyGateway:
   • Go to https://mg.nocccd.edu/.
   • Click Forgot Password? on the login page.
2. Enter Your Banner ID:
   • In the Username field, enter your 8-digit Banner ID (e.g., 01234567).
   • Click Continue.
3. Select Reset Option:
   • Choose Reset Forgotten Password.
   • Click Continue.
4. Receive and Enter OTP:
   • A One-Time Passcode (OTP) will be sent to your default delivery method (e.g. phone).
   • Enter the OTP in the provided field.
   • If you don’t receive the OTP, select Problems with the OTP? and follow prompts or contact ACT (see Support).
   • Click Continue.
5. Create a New Password:
   • Enter a new password meeting these requirements:
     • At least 10 characters long.
     • Must not contain < or the sequence &#.
     • Include 3 of: lowercase, uppercase, numbers, symbols (e.g., @#$%^&*).
   • Confirm the password in the second field.
   • Click Continue.
6. Log In:
   • Click Try to continue logging in to access MyGateway.
   • Use your new password for MyGateway and FCNet services (e.g., Office 365 at o365.fullcoll.edu).

Notes

• Password Sync: Your FCNet password syncs with MyGateway. Always reset via MyGateway, not Office 365.
• Processing Time: Resets are immediate but may take up to 15 minutes for changes to reflect on your Microsoft account.
• Banner ID: If you don’t know your Banner ID use the Forgot Username link on the MyGateway page, or check enrollment documents or contact Admissions and Records.
• Policy Compliance: Passwords must follow NOCCCD’s Acceptable Use Policy.
• Complex Issues: For MyGateway issues beyond Tier 1 (e.g., system errors), ACT will escalate to NOCCCD IS HelpDesk.

FAQs

What if I don’t have my Banner ID?
Check your enrollment confirmation or contact Admissions and Records. If enrolled, visit Building 500, Room 517 with a photo ID.

What if I don’t receive the OTP?
Select Problems with the OTP? to try another delivery method. If issues persist, contact [email protected] or call (714) 992-7111.

Can I reset my password via Office 365?
No, student FCNet passwords must be reset through MyGateway due to synchronization.

What if I get an error during reset?
Note the error and contact [email protected] or visit Building 500, Room 517 for assistance.

Support

• Email: [email protected]
• Phone: (714) 992-7111
• In-Person: Building 500, Room 517, during business hours
• For complex MyGateway issues, ACT will escalate to NOCCCD IS HelpDesk.