Audience: Fullerton College staff

Overview: Fullerton College staff can select or change their chosen name for their FCNet account (e.g., email display name) during onboarding or later for any reason (e.g., marriage, divorce, personal preference). This article explains how to request a name change and what to expect.

Prerequisites

• For new hires: Coordinate with your hiring administrator during onboarding.
• For existing staff: Submit a Service Request (SR) for the name change.
• Note: ACT can change names for campus systems (e.g., email, FCNet). Banner name changes require District HR coordination.

Instructions

1. During Onboarding (New Hires):
   • Work with your hiring administrator to specify your chosen name when your FCNet account is created.
   • Ensure the desired display name (e.g., Jane Doe) is correctly spelled and submitted with HR paperwork.
2. For Existing Staff:
   • Submit a Service Request (SR) via Service Request Portal.
   • In the SR, specify:
     • Your current display name (e.g., John Doe).
     • Your desired display name (e.g., Jane Doe), ensuring correct spelling.
     • Reason for change (optional, e.g., marriage, preference).
   • Submit the SR and wait for ACT to contact you.
3. Coordinate with ACT:
   • An ACT staff member will email you to confirm details and schedule the name change.
   • Verify the new display name and discuss any timing preferences (e.g., immediate change or specific date).
4. Post-Change:
   • Your email display name will update (e.g., Jane Doe [email protected]).
   • Your old display name/email will remain an alias for 30 days, allowing emails to reach you.
   • After 30 days, the alias is removed, and emails to the old address will bounce.

Notes

• Banner Limitations: ACT cannot update names in Banner (e.g., payroll, HR records). Contact District HR for Banner changes.
• Processing Time: Allow 3–5 business days for SR processing, longer during peak periods (e.g., semester starts).
• Alias Behavior: The 30-day alias ensures continuity (e.g., emails to [email protected] still deliver). Notify colleagues of your new name to avoid bounces after 30 days.
• Policy Compliance: Name changes must follow NOCCCD policies. Contact [email protected] for clarification.

FAQs

Can I change my name for any reason?
Yes, changes are allowed for any reason (e.g., marriage, divorce, personal preference).

What if my account is already created?
Submit an SR to request a name change, and ACT will coordinate with you.

Will my email address change?
Your email address (e.g., [email protected]) typically remains the same, but the display name (e.g., Jane Doe) updates. The old name stays as an alias for 30 days.

How do I update my name in Banner?
Contact District HR directly for Banner name changes, as ACT has no purview.