Audience: Fullerton College staff
Overview: Your FC Staff Email (FCNet) Account (e.g., for [email protected]) provides access to email, Office 365, and campus systems. You can reset your account password via either Microsoft’s Self-Service Password Reset (SSPR) or with ACT assistance. This article explains both options.
Prerequisites
For Self-Service:
- Your FC Staff Email Account Address (e.g., [email protected]).
- Registered alternate contact methods (e.g., personal phone, Microsoft Authenticator) in Microsoft 365.
- A device with a web browser.
For ACT Assistance:
- Your FC Staff Email Account Address or Username.
- A valid photo ID (e.g., staff ID, driver’s license, passport).
- For remote resets, a device capable of Zoom screensharing.
Instructions
If no MFA methods are registered, use Option 2: ACT-Assisted Password Reset
Option 1: Self-Service Password Reset
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Navigate to the Self-Service Password Reset website:
- Go to https://passwordreset.microsoftonline.com/.
- Enter your FC staff account email address (e.g., [email protected]).
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Verify Identity:
- Choose a registered multi-factor authentication (MFA) method (e.g., Phone SMS, MFA Token) to receive a verification code.
- Enter the code received.
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Create a New Password:
- Enter a new password meeting these requirements:
- At least 8 characters long.
- Include 3 of: lowercase, uppercase, numbers, symbols (e.g., @#$%^&*).
- Confirm the password then click Finish.
- Enter a new password meeting these requirements:
Option 2: ACT-Assisted Password Reset
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Contact ACT:
- Call, Email (from another email, preferably an email on file with the district) or visit in person here at room 517.
- Provide your FC staff email account address/username (e.g., [email protected]).
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Verify Identity:
- In-Person: Visit Building 500, Room 517 with a valid photo ID (e.g., staff ID, driver’s license).
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Remote: Request a Zoom session with ACT by sending an email to [email protected].
- ACT will reply to your email with a link to the Zoom session. Further instructions will be included in the reply.
- Be prepared to show your photo ID and screenshare your device.
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Reset Password:
- Upon successful identity verification, ACT will provide you will a temporary password.
- Log in at o365.fullcoll.edu using the temporary password.
- Enter a new password meeting these requirements:
- At least 8 characters long.
- Include 3 of: lowercase, uppercase, numbers, symbols (e.g., @#$%^&*).
- Confirm the password then click Finish.
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Test Access:
- Verify login to email, Office 365, and other services. Contact ACT if issues persist.
Notes
- No Expiration: Staff passwords don’t expire unless compromised. Contact ACT for suspected breaches.
- MyGateway Password Resets: FC staff email account passwords are separate from MyGateway account passwords. For MyGateway resets, see NOCCCD IS HelpDesk.
- Processing Time: Self-service is immediate; ACT-assisted resets can take up 1–3 business days, longer during peak periods.
- Policy Compliance: Passwords must follow NOCCCD’s Acceptable Use Policy.
- Recommendation: Register multiple SSPR methods (e.g., phone, alternate email) to avoid needing ACT assistance.
FAQs
Can I reset my password without registered contact methods (MFA)?
No, you must use ACT assistance (Option 2) with ID verification.
What if I suspect my account is compromised?
Contact [email protected] immediately. Do not attempt a self-service reset.
Can ACT reset my MyGateway password?
ACT provides Tier 1 support (e.g., Forgot Password via MyGateway). Complex issues are escalated to NOCCCD IS HelpDesk.
Why use SSPR?
SSPR is faster and available 24/7, reducing reliance on ACT during peak times.