Audience: Fullerton College students
Overview: Your FC student email account password (e.g., for [email protected]) is synchronized with MyGateway and must be reset through the MyGateway portal. This article explains how to reset your FC student email account password using your Banner ID.
Prerequisites
- Your 8-digit Banner ID (e.g., 01234567, found in MyGateway or enrollment documents).
- Access to the default delivery method (e.g., phone) for a One-Time Passcode (OTP).
- A device with a web browser connected to the internet.
Instructions
Password Sync
Your FC email account syncs with and shares the same password with your MyGateway account.
Always reset through MyGateway, not Office 365.
2. Enter Your Banner ID:
- In the Username field, enter your 8-digit Banner ID (e.g., 01234567).
- Click Continue.
3. Select Reset Option:
- Choose Reset Forgotten Password.
- Click Continue.
4. Receive and Enter OTP:
- A One-Time Passcode (OTP) will be sent to your default delivery method (e.g. phone).
- Enter the OTP in the provided field.
- If you don’t receive the OTP, select Problems with the OTP? and follow prompts or contact the ACT Help Desk for support.
- Click Continue.
5. Create a New Password:
- Enter a new password meeting these requirements:
- At least 10 characters long.
- Must not contain < or the sequence &#.
- Include 3 of: lowercase, uppercase, numbers, symbols (e.g., @#$%^&*).
- Confirm the password in the second field.
- Click Continue.
6. Log In:
- Click Try to continue logging in to access MyGateway.
- Use your new password for MyGateway and FC email account services (e.g., Office 365 at o365.fullcoll.edu).
Notes
- Processing Time: Resets are immediate but may take up to 15 minutes for changes to reflect on your Microsoft account.
- Banner ID: If you don’t know your Banner ID use the Forgot Username link on the MyGateway page, check enrollment documents or contact Admissions and Records.
- Complex Issues: For MyGateway issues beyond Tier 1 (e.g., system errors), ACT will escalate to NOCCCD IS HelpDesk.
FAQs
What if I don’t have my Banner ID?
Check your enrollment confirmation or contact Admissions and Records. If enrolled, visit Building 500, Room 517 with a photo ID.
What if I don’t receive the OTP?
Select Problems with the OTP? to try another delivery method. If issues persist, contact or visit the ACT Help Desk.
Can I reset my password via Office 365?
No, FC student email passwords must be reset through MyGateway due to synchronization.
What if I get an error during reset?
Note the error and contact or visit the ACT Help Desk for assistance.
Policy Compliance: Passwords must follow NOCCCD’s Acceptable Use Policy.